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Calculated field based on two pivot tables by comparing it on Name field

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I have a pivot table pointing to one server db table, other pivot table pointing to other server db table. I was not able to join them as i was not having reliable field, agent name was common but both tables has duplicates, so join is slowing operations , soi data is in two different spreadsheets, pivot tables were arranged in one spreadsheet side by side but not related.

in one pivot table i have agents who made appointments per month in a year and grand total per year for that agent

in other pivot, i have agents who handled the total calls per month , 

i need to find average close ratio like number of call handled versus number of appointments made for each agent.(Calculated Column)

agents in one pivot table may be or may not in second pivot, so i need to compare agent field and find this average close ratio per report period.

appointments made:(pivot table)

row label     Jan Feb Mar Apr May June Jul Aug Sep Oct Nov Dec grand total

harry    1    2     5     8    9     

mary            20

kumar          1                                                   9              5  

Calls handled(pivot table)

row label     Jan Feb Mar Apr May June Jul Aug Sep Oct Nov Dec grand total

harry    1    2     5     8    9     

mary            20

kumar          1                                                   9              5  

lucky            4     5                                                       6

two pivot tables are in the same excel spread sheet.

Probably i need a calculated field, but i am not sure how to find the call loss ratio based on fields from two pivot tables


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