Hey there community!
So here is my issue I'm hoping to get resolved as I don't know what else to try and Excel is not one of my strong points. I work at a school district using Windows 7 Pro 32-bit and student profiles are added to the local guest group so they are deleted after they log off (since there is no more delprof functionality). We have installed MS Office 2010 Pro on these machines (about 110 in total) and we have recently started having random issues with printers ONLY within Excel 2010.
All printers have been installed via print server and policies and all users have no problems printing to any of their installed printers. Where the problem comes in is when a student tries to print to a printer other than their default printer. Once they try to select another printer besides their default it reverts back to the default and will not allow the other printer to be selected.
The students have 4 printers installed on their machines and I've gone as far as removing all unnecessary printers (XPS Writer, One Note, etc) and cannot for the life of me figure out why they can't select any other printer. Their profiles are removed and created fresh at each login so I can't see a profile issue being the case here.
This issue is also very random and I cannot re-create the issue. I'll give an example to help put it into perspective...
If computers 1,3, and 9 are logged into and a student tries to print to any other printer besides their default it will revert back to their default regardless. Now the next day computers 1,3, and 9 will have the same students on the same computers and be able to select whichever printer they want but now computers 2 and 6 will not be able to select other printers and yesterday they operated normally.
I'm puzzled and have exhausted my skills and am looking for any help.
Thanks in advance!!
-Joe