Oracle smartview essbase in excel stops responding when clicking on refresh for ages?
So we originally fixed this for W10 xendesktop non persistent last year by removing a conflicting excel addin for the WHOLE of finance, but now it's returned ever since we upgraded to a newer build, tried now both semi-annual and monthly releases, could
something else be causing this issue? anyone else have this issue, raised a ticket with Oracle in the mean time.
We’ve switched from Microsoft_Office365ProPlus_16.0.12130.20344_x86 to Microsoft_Office365ProPlus_16.0.11929.20562_x86 semi-annual windows 10 xendesktop and now users are reporting slowness in Excel Oracle Smartview add-on, this was previously
fixed when we removed a conflicting templates addon, any ideas why this version of Office has caused the slowness to resurface, it seems to be specifically when they perform Essbase functions from the addon in Excel.
Note that I installed excel 2010 and excel 2013 and it's still slow, if i bring up resource monitor there is no cpu usage, ram, Iops, and the established conenction to the server I can there are not bytes being transmitted and latency is very low. Our onsite
Oracle database guru said everything is fine tuned and diagnostics have been done so the EPM is load balanced and operating fine.
I even tried on a superspec vdi 4vcpu 16 gig of ram it's equally as slow, all of finance have the exact same problems, I just can't figure out why it's gone wrong after we managed to fix it after 1 year by removing an embedded excel actionpane add-in made
by a 3rd party, we've confirmed it's not been reintroduced.
Has anyone had this problem on Windows 10 Xendesktop vdi's, our finance users still have access to legacy windows 7 and it's fine there no lag or latency from excel 2010 citrix xenapp 6.5
A refresh in hget takes abotu 8 to 17 seconds, a full adhoc refresh of a large report can take 7 to 8 minutes from what i can tell and it's consistetly the same even on weekends when no one is working.
Are there any fancy tools I can use or logs I can check? I can do a capture of fiddler, wireshark, procmon don't see anything obvious.
2.05b 15/01/2020
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Added - January 2020 OS Updates
Replaced - Microsoft_OneDrive_19.86.502.10_x86 with Microsoft_OneDrive_19.174.902.13_x86
Replaced - Microsoft_Office365ProPlus_16.0.12130.20344_x86 with Microsoft_Office365ProPlus_16.0.11929.20562_x86
(going back to semi-annual channel, new version 1908)
Replaced - Microsoft_Teams_1.2.00.27559_x64 with Microsoft_Teams_1.2.00.32462_x64
Replaced - Adobe_AcrobatReaderDC_19.012.20034_x86 with Adobe_AcrobatReaderDC_19.021.20058_x86
Replaced - Condeco_OutlookAdd-in_6.6.004_x86 with Condeco_OutlookAdd-in_6.6.502_x86_2
Replaced - Lakeside_SystemsManagementAgent_8.03.0689_x86 with Lakeside_SystemsManagementAgent_9.00.0302_x86
Replaced - CrowdStrike_WindowsSensor_5.11.9204.0_x64_2 with CrowdStrike_WindowsSensor_5.23.10504.0_x64 (
amended install command line)
Modified - executing Citrix_OptimizationEngine_2.1_1.0 v1.8 (add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\Microsoft\Office\16.0\Access
Connectivity Engine\Engines WorkingSetSleep REG_DWORD = 1" fixed access DB issue)
Moved - Office 365 and its dependent components under Citrix VDA install step in the
MDT Task Sequence (to fix FSLogix, Ivanti EM, Citrix VDA and Teams install issues which began with December O365 Monthly Channel release)