[User PC Spec]
Dell Optiplex 3050 (i5 4 core, 8gb DDR4, 500gb HDD, discrete GPU)
User imports data from SAP into Excel 2013 (15.0.4569.1506) by copy/paste.
User must change entire columns formatting. User uses autocorrect fix fix data.
Up to 10 cells selected, autocorrect balloon tip next to cell is used.
Excel will occasionally process the entire selection in <1sec. In other cases (reproducible) it will exhibit the following behaviour:
Change one cell (autocorrect)
pause > 2 sec
change another cell
change another cell
pause >5 sec
change another cell
hard lock (unrecoverable)
At this hardlock point, excel can be using up to 600MB of RAM. More Likely averaging 380Mb
I generated a crashdump from the frozen process Excel.exe via task manager.
I reproduced the fault on another machine (Dell Presicion 5520, i7, 32gb DDR4, Nvidia quadro p1000, 512gb nvme m.2 SSD)
In WinDBG (x64) I get the following - I do not know where the fault lies and my efforts to find the cause are subsequently postede below. I am using the following symbols .sympath
srv*https://msdl.microsoft.com/download/symbols
************* Path validation summary **************
Response Time (ms) Location
Deferred https://msdl.microsoft.com/download/symbols
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : CLR.Engine
Value: MSCORWKS
Key : CLR.Version
Value: 2.0.50727.8806
Key : Timeline.OS.Boot.DeltaSec
Value: 540463
Key : Timeline.Process.Start.DeltaSec
Value: 142
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
Timeline: !analyze.Start
Name: <blank>
Time: 2019-11-01T01:08:55.506Z
Diff: 170726506 mSec
Timeline: Dump.Current
Name: <blank>
Time: 2019-10-30T01:43:29.0Z
Diff: 0 mSec
Timeline: Process.Start
Name: <blank>
Time: 2019-10-30T01:41:07.0Z
Diff: 142000 mSec
Timeline: OS.Boot
Name: <blank>
Time: 2019-10-23T19:35:46.0Z
Diff: 540463000 mSec
DUMP_CLASS: 2
DUMP_QUALIFIER: 400
FAULTING_IP:
+0
00000000`00000000 ?? ???
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 00002c40
DEFAULT_BUCKET_ID: BREAKPOINT_NOSOS
PROCESS_NAME: EXCEL.EXE
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
EXCEPTION_CODE_STR: 80000003
WATSON_BKT_PROCSTAMP: 5d78b59c
WATSON_BKT_PROCVER: 15.0.5179.1000
PROCESS_VER_PRODUCT: Microsoft Office 2013
WATSON_BKT_MODULE: unknown
WATSON_BKT_MODVER: 0.0.0.0
WATSON_BKT_MODOFFSET: 0
WATSON_BKT_MODSTAMP: bbbbbbb4
BUILD_VERSION_STRING: 10.0.14393.2430 (rs1_release_inmarket_aim.180806-1810)
MODLIST_WITH_TSCHKSUM_HASH: b5c966aa3e2a47504e9df3e33444b1fcbf88e31a
MODLIST_SHA1_HASH: f2e130a8ca7ffc36fde03a720eded22b4f8d6dad
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
PRODUCT_TYPE: 1
SUITE_MASK: 272
DUMP_FLAGS: 8000c07
DUMP_TYPE: 3
MISSING_CLR_SYMBOL: 0
ANALYSIS_SESSION_HOST: PNZLCHCAI454474
ANALYSIS_SESSION_TIME: 11-01-2019 14:08:55.0506
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
MANAGED_CODE: 1
MANAGED_ENGINE_MODULE: mscorwks
THREAD_ATTRIBUTES:
OS_LOCALE: ENU
ADDITIONAL_DEBUG_TEXT: SOS.DLL is not loaded for managed code. Analysis might be incomplete
BUGCHECK_STR: BREAKPOINT_NOSOS
PRIMARY_PROBLEM_CLASS: BREAKPOINT
PROBLEM_CLASSES:
ID: [0n321]
Type: [@APPLICATION_FAULT_STRING]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Omit
Data: Add
String: [BREAKPOINT]
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]
ID: [0n251]
Type: [NOSOS]
Class: Addendum
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]
LAST_CONTROL_TRANSFER: from 000000005f6220a1 to 000000005f62223c
STACK_TEXT:
00000000`01e3ef68 00000000`5f6220a1 : 00000023`76f4edac 00000000`5f5c0023 00000000`01f3aa48 00000000`01f3afd8 : wow64cpu!CpupSyscallStub+0xc
00000000`01e3ef70 00000000`5f5dbf51 : 00000000`020b2d08 00000000`01e3f070 0000cda4`71e85404 00000000`01e3f040 : wow64cpu!Thunk0ArgReloadState+0x5
00000000`01e3f020 00000000`5f5ccb60 : 00000000`00000000 00000000`01e3f0d0 00000000`020b2d08 00000000`00000000 : wow64!RunCpuSimulation+0xf311
00000000`01e3f0a0 00007ff8`1b383031 : 00000000`00300128 00000000`00000000 00000000`00000003 00000000`01c26000 : wow64!Wow64LdrpInitialize+0x120
00000000`01e3f350 00007ff8`1b3b782a : 00000000`00000000 00007ff8`1b379989 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x1551
00000000`01e3f750 00007ff8`1b36832e : 00000000`01e3f820 00000000`00000000 00000000`00000000 00000000`01c26000 : ntdll!_LdrpInitialize+0x4f4a6
00000000`01e3f7d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe
THREAD_SHA1_HASH_MOD_FUNC: a400cd3f7dac36529da42c51dfe042a38cbc306e
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 1530a4486b3d8fe29ac76306621dd2824b7dfa34
THREAD_SHA1_HASH_MOD: 31cc8129c2e727f537d516c2527e18338fe11819
FOLLOWUP_IP:
wow64cpu!CpupSyscallStub+c
00000000`5f62223c c3 ret
FAULT_INSTR_CODE: c32ecdc3
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: wow64cpu!CpupSyscallStub+c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: wow64cpu
IMAGE_NAME: wow64cpu.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5ccd16e8
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb
BUCKET_ID: BREAKPOINT_NOSOS_wow64cpu!CpupSyscallStub+c
FAILURE_EXCEPTION_CODE: 80000003
FAILURE_IMAGE_NAME: wow64cpu.dll
BUCKET_ID_IMAGE_STR: wow64cpu.dll
FAILURE_MODULE_NAME: wow64cpu
BUCKET_ID_MODULE_STR: wow64cpu
FAILURE_FUNCTION_NAME: CpupSyscallStub
BUCKET_ID_FUNCTION_STR: CpupSyscallStub
BUCKET_ID_OFFSET: c
BUCKET_ID_MODTIMEDATESTAMP: 5ccd16e8
BUCKET_ID_MODCHECKSUM: 15321
BUCKET_ID_MODVER_STR: 10.0.14393.2969
BUCKET_ID_PREFIX_STR: BREAKPOINT_NOSOS_
FAILURE_PROBLEM_CLASS: BREAKPOINT
FAILURE_SYMBOL_NAME: wow64cpu.dll!CpupSyscallStub
FAILURE_BUCKET_ID: BREAKPOINT_NOSOS_80000003_wow64cpu.dll!CpupSyscallStub
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/EXCEL.EXE/15.0.5179.1000/5d78b59c/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1
TARGET_TIME: 2019-10-30T01:43:29.000Z
OSBUILD: 14393
OSSERVICEPACK: 2969
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt SingleUserTS
USER_LCID: 0
OSBUILD_TIMESTAMP: 2019-05-04 16:29:23
BUILDDATESTAMP_STR: 180806-1810
BUILDLAB_STR: rs1_release_inmarket_aim
BUILDOSVER_STR: 10.0.14393.2430
ANALYSIS_SESSION_ELAPSED_TIME: 21ce
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:breakpoint_nosos_80000003_wow64cpu.dll!cpupsyscallstub
FAILURE_ID_HASH: {5d009ffa-26a5-16a1-a09c-f0690f332ad6}
Followup: MachineOwner
---------