Hi!
Several people have the same issue in my department with Excel 2013. When a big file (10 - 16Mb) is opened with another one (big or small) Excel crashes 5-10 times a day, usually on operations like select all row and copy. For example I can repeat the issue
for sure by trying to select a row (Excel will crash or "Not enough system resources to display completely" message appears and then Excel hangs). I've tried on local files and files in shared folder, it happens with several files (not with only
one).
I've tried to run Excel in safe mode, tried to clean Temp folder - all the same. I've run OffCAT tool - no errors, all updates are installed.
All computers has 4-8Gb RAM, run on Windows 7 (32 or 64 bit) Pro (all in one domain). Free memory up to 30-40% free at the time of crash. Excel process 600 - 1200 Mb
People who experience the problem work on different machines (HP desktop, me - Lenovo T420s) on Window 7 x64. Excel 32 bit. In Excel 2010 it was all OK even with 3-4 big files opened.
Please help, it's very disturbing!
Thank you very much!
The log from my computer:
| [ SystemTime] | 2013-08-16T13:07:12.000000000Z |
|
| C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE |
| C:\PROGRA~2\MICROS~1\Office15\EXCEL.EXE |
| c34f3b6b-0674-11e3-94d6-f0def158aa64 |
Log from another one
Имя сбойного приложения: EXCEL.EXE, версия: 15.0.4454.1503, отметка времени: 0x50b592fe
Имя сбойного модуля: KERNELBASE.dll, версия: 6.1.7601.18015, отметка времени 0x50b83b16
Код исключения: 0xe0434352
Смещение ошибки: 0x0000812f
Идентификатор сбойного процесса: 0xe80
Время запуска сбойного приложения: 0x01ce9ca0e6c246ff
Путь сбойного приложения: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Путь сбойного модуля: C:\Windows\system32\KERNELBASE.dll
Код отчета: 71bafd0d-089f-11e3-8f1f-78acc0ac3817
EXCEL.EXE
15.0.4454.1503
50b592fe
KERNELBASE.dll
6.1.7601.18015
50b83b16
e0434352
0000812f
e80
01ce9ca0e6c246ff
C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
C:\Windows\system32\KERNELBASE.dll
71bafd0d-089f-11e3-8f1f-78acc0ac3817