Hi,
I work for my company's IT department. We currently have an intermittent issue with Excel 2010. When our Finance team open an Excel .xlsx document from a shared drive they occasionally get an error message when they try to save saying "Document Not Saved". The file menu normally freezes and the only way to get to the save button again is to add it as a quick access shortcut. Then on occasions it will let the user save to their local desktop. On other occasions it won't let them save anywhere.
The only fixes that I have found for this are to save files on a local drive rather than the network which is not a fix. I also found a hotfix here http://support.microsoft.com/kb/983458/en-gb but this doesn't apply to our server.
We run a terminal environment using Citrix with Windows Servers 2008 r2. Our users connect onto one of the Windows Server 2008 r2 servers through Citrix. They then open files from our file server which is another Windows Server 2008 r2 server.
The version of office is Microsoft Office Professional Plus 2010 32-bit 14.0.6029.1000.
Is anybody able to help with this please?