We have an end user whose Excel 2013 on a Dell Latitude E7440 Ultrabook (Office 365 Professional Plus Subscription) crashes when the user tries to manipulate/edit PIVOT tables. We've reached out to Microsoft support through Office 365 who've sent us here. We have taken the following steps as far as troubleshooting is concerned;
- Tried excel files on an alternative system (tried on both Win. 7, and Win 8.1)
- Re-built the excel file from scratch (blank excel sheet, all new data)
- Updated all drivers/software
- Flashed BIOS
- Repaired Office (Both quick repair and online repair)
- Clean wipe of Office 365, and re-install
The data is financial type data and doesn't contain any special characters or characters that would most likely be deemed "problematic." It's very odd, and frustrating for the end user. Any assistance is highly appreciated.