Hi guys one of our users is having trouble saving & opening password protected xlsx files in Excel. This has only just started happening yesterday.
The errors are:
When opening:
"Excel cannot open this file. The encryption type used is not available, contact the author of the files. More encryption types are available using the High Encryption Pack"
When saving:
"Excel is unable to encrypt your file. Please contact your system administrator to resolve this problem. Do you wish to remove encryption and try again?"
It is doing this no matter where the file is, network share, desktop, my documents etc. With different files & new files so it's not just limited to one file.
I've tried opening Excel in safe mode still no joy.
I've also tried logging in as me on the problem PC & I can open the files & save new password protected files fine. Also no one else on the network is having this issue.
I've also tried logging the user in on a different machine & there's no problems there either.
This problem has got me rather baffled & I've drawn a blank on Google so hopefully someone can help me?
I also tried doing an Office repair & still no luck
Oh also the machine is fully patched.