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Excel reporting wrong user editing it under file locking

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I have Excel 2003 files on a Windows share (Win2k3 server). When a user tries to open an Excel file, it comes up with "openfor editing by user2" when it is user2 who is trying to open the file and user1 already has the file open. Why is Excel reporting the wrong user having the file open? What can be done to correct how Excel reports who has the file open for editing? 

With multiple users editing a financial spreadsheet, it is vital that the correct user is identified as the editor for auditing purposes. In a recent issue with this, it would have taken far less time to track down who has the file open if it had reported correctly. As it was, we had to go desk by desk to see who (if any) had it open. 


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