When my user attempts to save his document in excel 2010 the application crashes out and the following is logged in event viewer...
Log Name: Application
Source: Application Error
Date: 29/12/2010 10:32:39
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computer.domain.domain
Description:
Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c08e8
Faulting module name: mso.dll, version: 14.0.5128.5000, time stamp: 0x4caf84cd
Exception code: 0xc0000005
Fault offset: 0x00458a1b
Faulting process id: 0xc4
Faulting application start time: 0x01cba7437393e2e1
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
Report Id: f573c28a-1336-11e0-85cd-c004b3392dd2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-29T10:32:39.000000000Z" />
<EventRecordID>8684</EventRecordID>
<Channel>Application</Channel>
<Computer>computer.domain.domain</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>14.0.4756.1000</Data>
<Data>4b9c08e8</Data>
<Data>mso.dll</Data>
<Data>14.0.5128.5000</Data>
<Data>4caf84cd</Data>
<Data>c0000005</Data>
<Data>00458a1b</Data>
<Data>c4</Data>
<Data>01cba7437393e2e1</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll</Data>
<Data>f573c28a-1336-11e0-85cd-c004b3392dd2</Data>
</EventData>
</Event>
I tried replacing the .dll noted in faulting module with another from a CD but to no avail.
What should I do?