Frozen panes are unfrozen for a specific user

We have a spreadsheet on a network share that is accessed on multiple physical sites. This spreadsheet has frozen panes in it so the date always shows. Unfortunately we have one user that, no matter what physical site she opens it from the panes aren't frozen. I have tested this with multiple users at three different physical sites and the panes are frozen on all sites for every user but one and for her the panes are never frozen. Also the page breaks are messed up for her as well while they work fine for everyone else.

Any ideas?

Thanks