Hello,
The laptop' specification and Windows event log for the application are below:
Faulting application name: EXCEL.EXE, version: 15.0.4535.1507, time stamp: 0x52282d17
Faulting module name: EXCEL.EXE, version: 15.0.4535.1507, time stamp: 0x52282d17
Exception code: 0xc0000005
Fault offset: 0x0000000000ec409f
Faulting process id: 0x1b90
Faulting application start time: 0x01cf288d6db67d96
Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE
Report Id: b9482ac7-94d5-11e3-bee9-24fd52357fd8
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-13T17:39:01.000000000Z" />
<EventRecordID>20742</EventRecordID>
<Channel>Application</Channel>
<Computer>DARLAPFN01.greencell.co.uk</Computer>
<Security />
</System>
- <EventData>
<Data>EXCEL.EXE</Data>
<Data>15.0.4535.1507</Data>
<Data>52282d17</Data>
<Data>EXCEL.EXE</Data>
<Data>15.0.4535.1507</Data>
<Data>52282d17</Data>
<Data>c0000005</Data>
<Data>0000000000ec409f</Data>
<Data>1b90</Data>
<Data>01cf288d6db67d96</Data>
<Data>C:\Program Files\Microsoft Office\Office15\EXCEL.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office15\EXCEL.EXE</Data>
<Data>b9482ac7-94d5-11e3-bee9-24fd52357fd8</Data>
</EventData>
</Event>
Laptop Specification:
------------------
System Information
------------------
Time of this report: 2/14/2014, 08:36:53
Machine name: DARLAPFN01
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E6530
BIOS: BIOS Date: 05/20/13 10:46:18 Ver: A12.00
Processor: Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Available OS Memory: 8076MB RAM
Page File: 2915MB used, 21158MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Also the user is accessing the excel spreadsheets across the network with a wired/wireless connection and its crashed with multiple excel spreadsheets opened and a single spreadsheet open. Processor/RAM usage doesn't max out and excel is running with full administrative rights and compatibility mode isn't enabled. Tried getting the user to run Excel in safe mode but it still crashed.
I have performed a repair/re-install of office 2013 64bit already and the machine is fully up to date, any ideas?
Thanks in advance,