Hi I have a PC running Windows 7 64bit and Office 2013 Home and Business (32bit).
We have a number of Excel files being used and have recently noticed them freezing/crashing while working on them also sometimes they cannot be saved and or get corrupted. I had a look at the event viewer and saw the event below, can you please help in this matter to find the cause of the issue or help resolve the issue?
Log Name: ApplicationSource: Application Error
Date: 10/12/2013 17:16:45
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TOP-17
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4551.1003, time stamp: 0x524a7d99
Faulting module name: EXCEL.EXE, version: 15.0.4551.1003, time stamp: 0x524a7d99
Exception code: 0xc0000005
Fault offset: 0x0101b61e
Faulting process id: 0x1bc8
Faulting application start time: 0x01cef59dadaa4171
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Report Id: d800d93f-61be-11e3-8cf2-a41f727a4bc5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-10T17:16:45.000000000Z" />
<EventRecordID>56177</EventRecordID>
<Channel>Application</Channel>
<Computer>TOP-17</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>15.0.4551.1003</Data>
<Data>524a7d99</Data>
<Data>EXCEL.EXE</Data>
<Data>15.0.4551.1003</Data>
<Data>524a7d99</Data>
<Data>c0000005</Data>
<Data>0101b61e</Data>
<Data>1bc8</Data>
<Data>01cef59dadaa4171</Data>
<Data>C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE</Data>
<Data>C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE</Data>
<Data>d800d93f-61be-11e3-8cf2-a41f727a4bc5</Data>
</EventData>
</Event>
Thank you. Chandu Kerai